Returns and Exchanges
We want you to be satisfied with your curated wardrobe selections. If you need to return or exchange an item, please contact us within 14 days of receipt to initiate the process.
Return Conditions
Items must be returned in their original condition, unworn, unwashed, and with all original tags attached. Items that show signs of wear or damage may not be eligible for return.
Please ensure items are returned in their original packaging when possible. This helps protect items during transit and ensures they can be properly evaluated.
Return Process
To initiate a return, please contact us at infocenter@excellentrange.world or through our contact page. We will provide you with return instructions and a return authorization number.
Once we receive your returned item and verify its condition, we will process your refund or exchange within 5-7 business days.
Refunds
Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account after we process your return.
Original shipping costs are non-refundable unless the return is due to an error on our part or a defective item.
Exchanges
If you need to exchange an item for a different size or style, please contact us to discuss available options. Exchanges are subject to item availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
Non-Returnable Items
Certain items, such as personalized or custom-curated pieces, may not be eligible for return. We will inform you of any return restrictions before you complete your purchase.
Contact Us
If you have questions about our return policy or need assistance with a return, please contact us at infocenter@excellentrange.world or through our contact page.